Terms and Conditions – Chacha Bet Casino

Your use of the services provided by ChachaBet Casino, run by 3-102-897762 LTDA, registered in Jaco, Costa Rica, is governed by the legal terms set forth in this document. All visitors and registered users of the ChachaBet platform—including all subdomains, apps, and related services—are subject to these Terms and Conditions (the “Terms”).

Accessing or registering on the Website constitutes your agreement to follow these Terms as well as our Privacy Policy and Cookie Policy. Should you reject these Terms, you must not use the Website. Your ongoing use verifies your acceptance of the revised version; any modifications to the Terms will be effective upon publication on the Website.

1. Eligibility and Jurisdiction

You have to be at least 18 years old or the legal age for gambling in your area to use ChachaBet’s services. You are in charge of making sure utilizing or accessing online gambling services is legal in your home. Users from certain areas, including but not limited to the United States, United Kingdom, France, North Korea, and Russia, are not allowed to register or interact with our services.

2. Account Registration and Responsibilities

Registering for a ChachaBet account calls for genuine personal information including your name, address, contact information, and age verification. You may not lie about your identity. Every device, IP address, or household allows one account per user. Duplicate accounts may be deleted without warning, and all resulting winnings or bonuses will be forfeited.

Usernames and passwords constitute account access credentials and should be kept private. User carelessness is not something ChachaBet is liable for unauthorised access. You have to inform help right away should you suspect illegal behavior.

Accounts may not be sold or moved by users. Any effort to misuse system features, share accounts, or exploit promotions may result in account suspension and money loss.

3. Know Your Customer (KYC) and Verification

To comply with international regulations and ensure platform security, ChachaBet enforces KYC procedures. You are required to verify your identity before making a withdrawal. Verification includes submission of valid ID, utility bill, and potentially a live video call for facial confirmation.

We reserve the right to delay or reject withdrawals if submitted documents are false, incomplete, or unverifiable. Deposits over €2,000 or monthly cumulative deposits exceeding €7,500 will trigger enhanced due diligence.

4. Deposits, Wagering, and Bonuses

All deposits must be made using a payment method registered in your own name. ChachaBet accepts multiple currencies and payment options, including cards, e-wallets, and cryptocurrencies. Any currency conversion fees are borne by the user.

Deposited funds must be wagered at least once before any withdrawal can be processed. Users found to be making repeated deposits without intent to wager may be flagged for review.

Promotional bonuses are subject to wagering requirements (e.g., 30x for casino, 15x for sports). Users may only withdraw bonus funds after completing these requirements. Breaching bonus terms may result in bonus forfeiture.

5. Withdrawals

You can withdraw up to €10,000 per 24-hour period and €50,000 per month. Withdrawals must be made to the same payment method used for deposit. Verification documents must be submitted on the first withdrawal and whenever requested.

ChachaBet reserves the right to withhold or split high-value payouts into monthly installments if winnings exceed €50,000. For security purposes, only one pending withdrawal is allowed per payment method at a time.

Refunds are not available for consumed gameplay. If an error credits funds to your account mistakenly, you must notify us and refrain from using those funds.

6. Gameplay Rules and Fair Use

All users are expected to engage in gameplay fairly and without exploitation. Use of bots, scripts, or AI-assisted strategies is strictly forbidden. Collusion, chip dumping, or shared hand information constitutes cheating and results in account suspension and confiscation of winnings.

If a game crashes or is interrupted due to technical failure, ChachaBet will assess the situation and determine whether to refund the bet, replay the game, or void the outcome. Decisions are final and based on server logs and audit trails.

7. Responsible Gaming

ChachaBet promotes responsible gambling. Users can set personal deposit limits, session timeouts, and request self-exclusion periods ranging from 6 months to 5 years. Once set, self-exclusion periods cannot be reversed.

If you or someone you know is experiencing gambling-related harm, resources and links to help organizations are available in our Responsible Gambling section. We recommend using parental control software to prevent underage access.

8. Account Closure and Suspension

Users may request to close their accounts at any time by contacting customer support. Any remaining balance (minus applicable fees or bonus adjustments) will be returned to the user.

ChachaBet reserves the right to suspend or terminate accounts suspected of fraudulent or abusive behavior. Bonus hunters, arbitrage players, or users engaged in bonus stacking may be permanently banned without reimbursement.

9. Data Privacy

User data is handled in line with relevant data protection laws and our Privacy Policy. Your information is never shared with other parties unless required by law or with your clear permission.

10. Intellectual Property and Use Restrictions

Copyright and trademark laws protect the material, logos, software, and branding on ChachaBet. Users might not copy, distribute, or alter any portion of the website without explicit consent. Monitoring site activity with scraping software or automated methods is forbidden.

11. Limitation of Liability

Technical interruptions, data loss, or illegal access to user accounts cause ChachaBet no responsibility for resulting damages. We are not liable for results from unanticipated occurrences or force majeure and we can not promise continuous access to services.

Any system faults affecting game results will make all impacted bets null. Where appropriate, refunds will be handled at our only discretion.

12. Complaints and Dispute Resolution

Users can raise complaints by contacting [email protected]. Our goal is to answer every question in 48 hours. Should the answer not satisfy you, you could refer the issue to outside arbitration.

13. Governing Law and Jurisdiction

The laws of Costa Rica control these Terms. Any legal conflict should be settled by arbitration in a jurisdiction ChachaBet deems suitable.

14. Amendments

These Terms may be changed by us at any moment. When major changes take place, users will be informed via email or site notice. Your further use of the Website indicates acceptance of the updated Terms.

15. Final Provisions

Should any clause of these Terms be found invalid or unenforceable, the others will stay in force. Users are not allowed to transfer their responsibilities under these Terms to any other entity.

For legal assistance, bonus queries, or security concerns, please contact [email protected].